Terms of service
Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our website or purchasing a product, you agree to be bound by these Terms. If you do not agree, please do not use our website.
ARTICLE 1 – WHO WE ARE
Botanic Tusk is a trading name operated by:
Talideo Limited Fa Yuen Street, Mong Kok, KL 999077, Hong Kong
When placing an order, you enter into a contract with Talideo Limited.
Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products and services.
ARTICLE 2 – USE OF OUR WEBSITE
By accepting these Terms, you confirm that you are of legal age in your country of residence, and that you take full responsibility for any use of this website by minors in your care.
You agree not to use our website or its content:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe on our intellectual property rights or those of any third party
- To transmit viruses or any harmful code
- To collect or track personal information of others
- For any obscene or fraudulent purpose
We reserve the right to terminate your access to our services for any breach of these Terms.
ARTICLE 3 – OUR PRODUCTS
Our products are sold for personal use only. We reserve the right to refuse orders, limit quantities, or cancel purchases suspected of being intended for resale or commercial use.
Product Disclaimer
Botanic Tusk products are cosmetic products, not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition and are not a substitute for professional medical advice. Please consult a qualified healthcare professional if needed.
We have made every effort to display our products as accurately as possible. However, we cannot guarantee that your screen's colour display will be perfectly accurate.
ARTICLE 4 – ELIGIBILITY
By placing an order, you confirm that you:
- Are at least 18 years old
- Have provided accurate and complete information
- Are authorised to use the payment method provided
- Are purchasing for personal use only
We reserve the right to cancel orders where fraud is suspected or where these Terms have been violated.
ARTICLE 5 – PRICING & PAYMENTS
All prices are displayed inclusive of applicable taxes. Prices may be updated at any time without prior notice. The final price is confirmed at checkout.
We accept credit and debit cards, PayPal, and other electronic payment methods. We are not responsible for any bank fees or currency conversion charges applied by your payment provider.
ARTICLE 6 – DELIVERY
Orders are processed within 1–2 business days. Our warehouse operates Monday to Friday.
Estimated delivery time: 5–12 business days.
Delivery times may be extended due to public holidays, high demand periods, customs clearance, or other factors beyond our control.
If your order has not arrived within 30 days of dispatch, please contact us at: support@botanictusk.com
ARTICLE 7 – RETURNS & REFUNDS
We offer a 60-day return period from the date of receipt. You also retain your statutory right to cancel within 14 daysof delivery under the Consumer Contracts Regulations 2013.
For full details, please refer to our Returns & Refund Policy.
ARTICLE 8 – WARRANTY
We provide a 24-month warranty covering manufacturing defects.
The warranty does not apply in cases of:
- Misuse or improper handling
- Physical damage caused by the customer
- Modifications made by the customer or a third party
To submit a warranty claim, please contact us with photos, your order confirmation, and a description of the issue.
ARTICLE 9 – SUBSCRIPTION PROGRAMME (if applicable)
Some products may be offered on a subscription basis.
- Subscriptions renew automatically on the same billing cycle
- A minimum commitment of 2 billing cycles applies
- Cancellations must be requested at least 72 hours before the next renewal date, via: support@botanictusk.com
In the event of a failed payment, we reserve the right to retry the charge, suspend, or cancel the subscription.
If you experience an allergic reaction to a product, stop use immediately and contact us. We may request photos, order details, and a description of the reaction.
ARTICLE 10 – COMMENTS & USER CONTENT
If you submit reviews, feedback, or other content, you grant us the right to use, edit, publish, and distribute that content across any medium, without restriction or compensation.
You agree that your submissions will not infringe on any third-party rights, contain unlawful content, or include any malicious code.
ARTICLE 11 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Visiting third-party links is at your own risk.
ARTICLE 12 – INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, and design — is the property of Botanic Tusk / Talideo Limited and is protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute any content without our prior written consent.
ARTICLE 13 – DISCLAIMER & LIMITATION OF LIABILITY
Our products and services are provided in good faith, subject to your statutory rights.
To the fullest extent permitted by law, Botanic Tusk shall not be liable for indirect damages, loss of profit, or consequential losses arising from your use of our website or products.
This does not affect your statutory rights under UK law.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Botanic Tusk, Talideo Limited, and their affiliates, employees, and partners from any claims arising from your use of the website or any violation of these Terms.
ARTICLE 15 – PRIVACY
We process your personal data in accordance with UK GDPR. For full details, please refer to our Privacy Policy.
ARTICLE 16 – COMPLAINTS
We are committed to resolving any concerns promptly. If you have a complaint, please contact us at: support@botanictusk.com
We will acknowledge your complaint within 14 days and provide a full response as soon as reasonably possible.
If your complaint cannot be resolved directly, you may contact Citizens Advice or the UK European Consumer Centre.
ARTICLE 17 – GOVERNING LAW
These Terms are governed exclusively by the laws of the United Kingdom. Any dispute shall be subject to the jurisdiction of the courts of England and Wales.
Before initiating any formal dispute, we ask that you contact us first at: support@botanictusk.com
ARTICLE 18 – CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. The most current version will always be available on this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
ARTICLE 19 – CONTACT
Company: Talideo Limited Address: Fa Yuen Street, Mong Kok, KL 999077, Hong Kong Email:support@botanictusk.com Website: www.botanictusk.com