Shipping policy

Shipping Policy – Botanic Tusk

Here you will find all the information about our shipping process. At Botanic Tusk, we aim to deliver your order as quickly and smoothly as possible.

Shipping Costs

We offer free shipping on all orders over £35, with no minimum purchase required for standard shipping rates.

Processing Time

Orders are processed within 1–2 business days. Orders placed after 11:00 PM (GMT/BST) will be processed on the next business day.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, depending on the destination and carrier operations.

Total Shipping Time

7–10 business days (1–2 processing + 6–8 delivery)

Tracking Information

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your shipment via the website of the relevant carrier, such as Royal Mail, Evri, DHL, or DPD.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, such as carrier congestion, weather conditions, or unforeseen logistical issues. As a small-batch operation, each order is prepared with care — we appreciate your patience and understanding.

Contact Information 

his online store is operated by:

Talideo Limited

Company address: Talideo Limited Fa Yuen Street, Mong Kok, KL 999077, Hong Kong

Company Number: 77034925

VAT Number: N/A

Email: support@botanictusk.com

Phone number : +44 7458 107293

Customer Service: Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT/BST). We aim to respond to all enquiries within 24 hours on business days.