Shipping policy

Delivery happens in two stages:

Processing time (1–2 business days): Order confirmation, quality control, and packaging.
Shipping time: 5–12 business days.

Our warehouse operates Monday to Friday on business days.

Orders placed before 12:00 noon (GMT) are processed the same day.

We offer free standard delivery on all UK orders over £35.

Orders below £35 are subject to a shipping fee, calculated at checkout.

Yes. Once your order has been dispatched, you will receive a confirmation email containing:

Please allow 1–3 business days for tracking updates to appear after dispatch.

If you experience any issues with your tracking, contact us at: support@botanictusk.com

Address changes are only possible within a short window after your order is placed — typically within 12 hours.

Please contact us immediately at: support@botanictusk.com

All orders are processed promptly to ensure fast delivery. Once placed, an order cannot be modified or cancelled prior to delivery.

If your parcel is lost or cannot be delivered due to a logistical issue, we will send a replacement immediately.

Please contact us at: support@botanictusk.com

We're sorry to hear that. Occasionally, items are damaged in transit or an incorrect product is sent.

We will always send a free replacement on the first occurrence.
If the replacement also arrives damaged, we will issue a full refund of the purchase price.

Delivery times may occasionally be extended due to:

In exceptional circumstances, delivery may take up to 14 additional business days.

For returns, refunds, or cancellations, please refer to our Returns & Refund Policy and Terms & Conditions.

If you wish to raise a formal complaint, you may contact Citizens Advice or the UK European Consumer Centre.

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