Refund policy

Refund & Return Policy – Botanic Tusk

At Botanic Tusk, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Period

You have 60 days from the date of receiving your order to return an item. Items must be returned in their original condition, unused, and in their original packaging where applicable.

How to Start a Return

To register your return, please contact our customer service team by email:

Email: support@botanictusk.com

Please include your order number and the reason for your return. Our team will provide you with further return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Refunds

Once we have received and inspected your returned item, your refund will be processed within 10 business days. The purchase amount will be refunded via the original payment method used at checkout.

Please note that the time required for a returned item to reach our facility may vary depending on the customer's location and the shipping carrier. Refunds can only be issued after the returned item has been received and inspected.

Exchanges

We accept exchanges for a different quantity or variant of the same product, subject to availability. If you would like to request an exchange, please contact our customer service team before returning your item.

Order Cancellation

Orders can be cancelled within 1 hour of being placed. After this period, orders may already be in processing and can no longer be cancelled.

Contact Information

This online store is operated by:

Talideo Limited Company

Address: Fa Yuen Street, Mong Kok, KL 999077, Hong Kong

Company Number: 77034925 

VAT Number: N/A

Email: support@botanictusk.com

Phone number : +44 7458 107293

Customer Service: Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT/BST). We aim to respond to all enquiries within 24 hours on business days.