Privacy policy
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or place an order. Please read it carefully. We may update this policy from time to time — the latest version will always be available on this page.
ARTICLE 1 – WHO WE ARE
Botanic Tusk is a trading name operated by Talideo Limited, acting as the data controller for all personal data collected through this website.
We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
ARTICLE 2 – WHAT DATA WE COLLECT & WHY
Order Processing & Delivery We collect your name, shipping address, phone number, email address, and payment information in order to process and fulfil your order. Legal basis: Contract performance — retained for 1 year.
Website Security & Performance We automatically receive your IP address, device and browser data, pages visited, and access timestamps when you browse our website. Legal basis: Legitimate interest — retained for 1 month.
Customer Support When you contact us, we collect your name, email, phone number, and the content of your message. Legal basis: Consent / Legitimate interest — retained for up to 10 years.
Abandoned Checkout & Payment Recovery We may collect your name, email, phone number, and cart contents to follow up on incomplete orders or payment issues. Legal basis: Contract / Legitimate interest — retained for 1 month.
Marketing & Communications With your consent, we may use your name, email address, country, and interaction history to send you marketing communications. Legal basis: Consent — retained for up to 2 years.
Legal Protection We retain transaction data, communications, and legal documents where necessary to protect our legal rights. Legal basis: Legitimate interest — retained for up to 10 years.
ARTICLE 3 – INFORMATION YOU MUST PROVIDE
Certain data — such as your name, delivery address, and payment details — is required for us to process your order and deliver your products. Without this information, we cannot complete your purchase.
ARTICLE 4 – HOW WE USE YOUR DATA
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your purchase
- Send marketing communications where permitted by law or with your consent
- Improve our website and services
- Protect our legal rights
ARTICLE 5 – WHEN WE MAY CONTACT YOU
We may contact you by email, SMS, or phone for the following reasons:
- Order clarification or delivery updates
- Payment issues or failed checkout recovery
By using our website, you agree to receive these communications where necessary to complete your order.
ARTICLE 6 – SHOPIFY
Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products. Your data is stored on Shopify's secure, firewall-protected servers.
If you purchase via a direct payment gateway, your card information is encrypted using SSL and stored in accordance with PCI-DSS standards. Transaction data is deleted once your order is complete.
For more information, please refer to Shopify's Privacy Policy.
ARTICLE 7 – THIRD-PARTY SERVICES
We may share your data with the following third parties, solely to the extent necessary to provide their services:
- Payment providers and banks
- Logistics and shipping partners
- IT service providers
- Marketing partners
- Google Analytics
These providers have their own privacy policies, which we encourage you to review. Once you leave our website, this Privacy Policy no longer applies.
International Transfers Your data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses and UK GDPR-compliant agreements.
ARTICLE 8 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal data from loss, misuse, or unauthorised access. Card information is encrypted using SSL and stored with AES-256 encryption.
No method of transmission over the internet is 100% secure, but we meet all PCI-DSS requirements and apply additional industry-recognised security standards.
ARTICLE 9 – COOKIES
We use cookies to ensure website functionality, improve performance, provide analytics, and deliver relevant marketing content.
Cookies we use include:
-
_session_id— stores session information (referral source, landing page) -
_shopify_visit— records number of visits; persists for 30 minutes -
_shopify_uniq— counts unique visitors; expires at midnight -
cart— stores your shopping cart contents; persists for 2 weeks -
_secure_session_id— unique session identifier -
storefront_digest— used to verify visitor access where a password is set
You can manage or disable cookies at any time via your browser settings. For more information, visit www.aboutcookies.org.
ARTICLE 10 – SMS MARKETING
If you opt in to SMS marketing at checkout, you agree to receive text notifications including order updates, abandoned cart reminders, promotional offers, and review requests.
To unsubscribe, reply STOP to any message we send. Standard message and data rates may apply depending on your mobile provider.
ARTICLE 11 – YOUR RIGHTS
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at: support@botanictusk.com
You also have the right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office (ICO) — www.ico.org.uk
ARTICLE 12 – AGE REQUIREMENT
By using this website, you confirm that you are at least 18 years old, or that you have parental or guardian consent. We do not knowingly collect personal data from individuals under the age of 16.
ARTICLE 13 – CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon publication. If significant changes are made, we will notify users on our website.
ARTICLE 14 – CONTACT
Company: Talideo Limited Address: Fa Yuen Street, Mong Kok, KL 999077, Hong Kong Email:support@botanictusk.com Website: www.botanictusk.com