Get in Touch

One satisfied customer at a time.

Our customer support team is always delighted to help you with any question you may have. We're available 6 days a week to make sure you receive the best possible solution as quickly as possible.

For quick reference, here are our contact details:

General Enquiries:

support@botanictusk.com

Opening Hours: Monday – Saturday: 08:00 – 20:00

Average Response Time: 1–3 hours

Questions About Your Order or Delivery

You can track your order at any time using our Track Your Order page — simply enter the tracking code sent to you by email once your order was confirmed. You can also view your order status by logging into your customer account.

Most orders are processed within 12 hours of being placed.

Once your order has been dispatched, you will receive a confirmation email containing:

• Your tracking number
• A direct tracking link

Please note that tracking updates may take 1–3 business days to appear after dispatch.

If you haven't received your confirmation email, we recommend checking your spam or junk folder before getting in touch — it sometimes ends up there.

If you have any questions about tracking, delivery, returns, exchanges, or refunds

Please don't hesitate to reach out via whichever method suits you best:

Send us an email at

support@botanictusk.com

We also resolve disputes up to 90% faster than banks and payment processors saving you time and unnecessary hassle.